Clear Policy for Custom-Made Metal Products

1. No Refunds for Non-Quality Reasons

Custom metal products are made according to each customer's specific logo, artwork and confirmed production requirements. Once production begins, the products cannot usually be resold to another customer.

For this reason, we do not accept refunds, returns or cancellations for non-quality reasons after the order has entered production.

2. Confirmation Before Mass Production

Before mass production begins, we will confirm the product details with the customer. This may include digital artwork, CDR design images, 3D mold images, sample photos, remote video confirmation or physical sample delivery when required.

Bulk production will only begin after the customer confirms that the design, logo, size, shape, color, plating and main production details are correct.

3. When We Take Responsibility

If the issue is caused by our production mistake or confirmed quality problem, we will review the case and take reasonable responsibility.

• The final product does not match the approved design due to our production error.
• There is a confirmed quality problem caused by manufacturing, plating, coloring or assembly.
• The product is produced incorrectly because we did not follow the approved production details.
• There is a quantity or packaging issue caused by our internal handling.

Depending on the situation, we may provide remake, replacement, compensation, repair support or another reasonable solution after reviewing the confirmed issue.

4. When Customer Responsibility Applies

If the product was made according to the confirmed artwork, sample or production details, but the customer later changes their idea or identifies an issue caused by incorrect customer-provided information, we will not be responsible for the related production cost.

• Incorrect logo, text, spelling, color reference or design information provided by the customer.
• Customer approval of artwork, 3D mold image or sample before later requesting changes.
• Changes requested after production has already started.
• Issues caused by special requirements that were not clearly communicated before approval.
• Non-quality reasons such as personal preference changes after production or delivery.

5. Issues After Delivery

If any issue is found after the goods are delivered, please contact us as soon as possible with clear photos, videos and order information. We will discuss the situation with the customer and review whether the issue is related to production quality, shipping damage, confirmed design details or other factors.

If a confirmed product quality issue is caused by our production, we will bear the appropriate cost and provide a reasonable solution.

6. How to Report a Problem

To help us review your case quickly, please provide the following information:

• Order number or quotation reference.
• Clear photos or videos showing the issue.
• Quantity of affected products.
• Description of the problem and how it differs from the approved design or sample.
• Packaging or shipping photos if the issue may be related to delivery damage.