Our standard MOQ is usually 30 pieces. For first-time customers, we may support smaller trial orders such as 10 pieces depending on the product type and production process.

Yes. We understand that new customers may want to test product quality, communication and service before placing a larger order. Small trial orders can help reduce risk for first-time cooperation.

We provide custom medals, badges, lapel pins, challenge coins, keychains, bottle openers, dog tags, bookmarks, belt buckles and promotional metal gifts.

Yes. You can send your logo, event theme, reference image or product idea. Our team can help prepare free digital artwork or production mockups before production.

We accept PDF, SVG, PNG and JPG files. Vector files are preferred for the best production result, but we can also work from clear images or reference designs.

• Logo, artwork and event name
• Shape, size and thickness
• Color and Pantone color matching
• Plating and surface finishing
• Ribbon, backing accessories and packaging

Yes. We support OEM and ODM custom projects, including product design, logo customization, packaging solutions, digital proof and production support.

Sample production usually takes around 5–10 business days after artwork or production details are confirmed.

Bulk production usually takes around 7–15 business days, depending on the product type, quantity, design complexity and finishing process.

Yes. Before bulk production, we can confirm product details through photos, videos or sample approval to make sure the design, color, plating and details meet your expectations.

Rush orders may be supported depending on the design, process and production schedule. Please contact our team with your deadline so we can check whether it is possible.

Common material options include zinc alloy, brass, stainless steel and plastic components. The best material depends on the product type, design and budget.

We support different plating colors such as gold, silver, rose gold, antique gold, antique brass, black nickel and rainbow plating.

We support soft enamel, hard enamel, epoxy coating, UV printing, color printing, laser engraving and other surface effects for different custom metal products.

Yes. Packaging options include OPP bags, velvet boxes, gift boxes, retail packaging, barcode support and custom logo packaging.

We accept T/T, credit card, Western Union and online payment options. Payment details can be confirmed with our sales team before placing an order.

Yes. We ship worldwide as long as international delivery service is available in your location.

We support DHL, FedEx, UPS, air freight and sea freight. The best shipping method depends on destination, order quantity, delivery time and budget.

Shipping time varies by carrier, destination, customs clearance and shipping method. Express delivery is usually faster, while sea freight is more suitable for larger shipments.

Before shipment, we check product details including quantity, surface finish, color, plating, packaging and overall appearance. Photos or videos can be provided for confirmation before shipping.

If there is a confirmed quality issue such as paint defects, incorrect quantity or production-related problems, please contact us through our official email or online support. We will review the issue and provide a reasonable solution based on the confirmed situation.

Because custom products are made according to approved designs and specifications, returns are generally not accepted for non-quality reasons. For confirmed production or quality issues, we will assist with after-sales support.